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Ryanair Cheap Flights and Cheap Service

February 24, 2009

Oh dear. I guess the folks over at Ryanair, the cheap flights specialist, haven’t been doing much reading on the power of self publishing and social media lately. It’s the only way you could really explain the two-feet-firmly-in-mouth approach to their public relations over the past week.

If you’re not familiar with the story, it appears that last week staff from Ryanair got in a little argument with a freelance developer, Jason Roe, over his personal blog comments about a bug he discovered in their booking process whilst looking for cheap flights. Ryanair staff seem to have taken exception to this and replied with comments such as:

“Jason! You’re an idiot and a liar!”

And it didn’t stop there. Read the full Ryaniar Cheap Flights and Cheap Service article here.

One Comment leave one →
  1. Carolyn permalink
    July 22, 2009 10:34 pm

    Ryanair very much has the attitude that if you have a problem with its third-world business practices, you must be stupid. We followed all of their rules for online check-in and accessing boarding passes only to be told that we didn’t have a firm enough grasp of the English language to have done it correctly and therefore they were going to charge us 40 euros. Then they claimed our bags were overweight and charged us 15 euros per kilo. This turned out not to be accurate — at check-in for our Delta flight two hours later in Madrid we learned our bags were only 1 kilo over the limit. Given that even a bankrupt airline such as Delta prefers having customers as opposed to having no customers, pissing them off and treating them like idiots, Delta allowed us to shift out belongings from suitcase to suitcase so as not to be charged extra. We also were charged for two bags we didn’t have and were not allowed priority boarding, for which we had already paid. All in all, it was a disaster, and I will never fly Ryan Air again, nor allow anyone I care about to be their customer. That would include all people who believe in human dignity and decency. On the flight, it was freezing, and even with my daughter’s teeth chattering we were simply told in a cold, dispassionate voice that they had no blankets.

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